Completely Outsourced and Scalable: This frees up valuable real estate at the hospital besides potentially decreasing the overheads like electricity, parking and toilets which an on-site facility would use. Being completely scalable, we can quickly ramp up operations in line with increased demand and in case of disasters.
Professional Operations: We provide best-in-class service to clients with quality control at every stage and 100% transaction recording for auditing and quality purposes.
Patient Services: With the main thrust on improving the quality of patient care, MediCall HRS manages all appointments and follow-up of patients for the Hospital. The call centre also answer queries on all admitted patients and provides information on all diagnostic & therapeutic services available, the procedure and pricing of getting a specific service or test done and the approximate wait-times.
Doctor & Faculty Services: Maintaining & rescheduling, rosters, appointments, visits & giving online information on patient & staff related queries.
Research: Research is one of the key mandate of any hospital and we facilitate Research by ensuring follow-up of patients, administering surveys and ensuring authenticity of data.
Centralized Help Desk & Support: We takes over the responsibility of logging & initial troubleshooting software & hardware problems all over the hospital and this helps in providing professional 24X7supportservices.
Inventory Management & Support: MediCall HRS acts as the single window for all civil, mechanical, and equipment related issues for the hospital. HRS provide completely audit trail for any breakdown or even and follow up with the vendor and end user to ensure optimal utilization of essential resources.
Website Services: We provide website development services that integrates with HRS providing online care & support.
Equipment Management & Utilization: We not only provide equipment management services but also link it with utilization of each equipment and its availability.