Services
BPO Services
GTI’s Business Process Outsourcing (BPO) services provides specialized third-party solution to manage non-core business functions, enabling organizations to streamline operations, reduce costs, and focus on strategic goals.
Our BPO services cater to government clients by streamlining citizen services, reducing administrative costs, and ensuring transparency. For private clients, we enhance tech support, customer engagement, optimize back-office operations, and drive cost savings. Tailored to specific needs, our solutions improve efficiency, scalability, and service quality, benefiting both sectors with measurable outcomes.
BPO Services
Features
Customer Service Support
Provides Inbound/outbound call assistance to resolve customer issues, queries, follow ups enhancing customer satisfaction.
Order Management
Takes customer orders, processes transactions, and manages order status updates, ensuring timely deliveries and satisfaction.
Telemarketing
Promotes products or services to potential customers via phone calls, driving sales and increasing brand awareness.
Appointment Scheduling
Manages calendars by scheduling, confirming, or rescheduling customer appointments for better time management.
Helpdesk Services
Offers 24/7 support to assist users with technical issues, system queries, and service requests, ensuring customer satisfaction.
Market Surveys
Conducts telephonic surveys to gather insights about customer preferences, satisfaction, and market trends.
Complaint Resolution
Addresses customer grievances promptly, ensuring issues are resolved to maintain loyalty and satisfaction.
Loyalty Program Support
Assists customers in understanding and redeeming loyalty program benefits or rewards effectively
Multilingual Support
Offers customer support in multiple languages, catering to global customers and ensuring effective communication
Why BPO Services
Benefits
Cost Saving
Cost Saving
Reduces expenses by outsourcing to cost-effective locations, saving on labor, infrastructure, and operational costs.
Focus on Core Activities
Focus on Core Activities
Frees internal resources to concentrate on strategic business goals and revenue-generating tasks.
Access to Expertise
Access to Expertise
Provides skilled professionals and advanced tools, improving efficiency and process quality.
Reduced Recruitment Burden
Reduced Recruitment Burden
Eliminates the need for hiring, training, and managing non-core staff.
Technology Access
Technology Access
Leverages cutting-edge technology without requiring in-house investments.
Multi-locational & Multilingual
Multi-locational & Multilingual
Our Centers are located at Delhi, Noida, AP, Tripura & Sikkim catering to multilingual customers in real-time
