Delhi Jal Board, Delhi

About the Client

Delhi Jal Board (DJB) is a government organization responsible for the production and distribution of drinking water, as well as the collection, treatment, and disposal of sewage in the National Capital Territory of Delhi. It has been serving the city for over five decades, ensuring a reliable supply of clean and safe water to a rapidly growing population.

Toll-Free Helpline Integration
Dedicated helpline (1916) for registering and managing citizen grievances efficiently.
Centralized Service Platform
A single window system enabling citizens to access multiple water-related services seamlessly.
Multi-Service Management
Unified handling of water supply, sewage, billing, and tanker services within one platform.
Real-Time Tracking
Live status updates for applications, complaints, and service requests.
Data Monitoring & Reporting
Enables centralized monitoring of service data with insights for better decision-making and operational control.
Service Provider Integration
Integration across multiple operational zones and service providers for smooth coordination.

This project reflects GTI’s commitment to delivering scalable, efficient solutions to elevate healthcare management standards.

About The Project

The project aimed to establish a centralized and efficient system for handling water-related services and citizen grievances. It focused on addressing challenges such as fragmented service channels, lack of real-time updates, and inefficiencies in grievance redressal across different departments.

What GTI is Delivering to the Client

  • Implementation of centralized service management system

  • Integration of multiple water service zones and providers

  • Deployment of toll-free helpline infrastructure

  • Automation of grievance registration and tracking

  • Support for service requests and citizen interactions

  • Centralized dashboard for monitoring service requests and operational performance