National Helpline For Senior Citizen, Assam, Tripura

About the Client

National Helpline for Senior Citizens (NHSC) is an initiative by the Government of India aimed at providing support, guidance, and grievance redressal services to senior citizens across the country. The helpline ensures that elderly individuals receive timely assistance related to health, legal, emotional, and social issues through a centralized support system.

Health Related
Specialised health related services for senior citizens
Old Age Homes
Find the list of Old Age Homes, Senior Citizen
Day Care Centres
Specialised health related services for senior citizens
Caregiver
A group of trained professionals for your needs.
Elder Friendly Products
Assisted Living Devices for Senior Citizens
IVR-Based Assistance System
Automated voice response system to guide users effectively.

This project reflects GTI’s commitment to delivering scalable, efficient solutions to elevate senior citizen healthcare.

About The Project

The project focused on establishing a dedicated national-level helpline to assist senior citizens by addressing their concerns, providing information, and ensuring proper grievance redressal. The objective was to create a responsive and accessible platform that connects elderly citizens with the appropriate authorities and support services efficiently..

What GTI is Delivering to the Client

  • Complete infrastructure setup including hardware, software, and operational environment.

  • Seamless integration of toll-free number, IVR, and backend systems.

  • Real-time reports and dashboards for performance monitoring and decision-making.

  • Skilled manpower deployment along with continuous training programs.

  • Support for service requests and citizen interactions

  • Integration with external services and ongoing technical support for smooth operations.