VistA EHR implementation at: JPNATC, AIIMS

About the Client
AIIMS is one of the largest hospital in India overall, as well as the best in several individual fields such as Cardiology, Neurology, Gastroenterology, Gynaecology and Ophthalmology, ahead of several specialised institutions. It caters to over 3.5 million Out Patients, 150,000 admission and 116,000 Surgeries per year. AIIMS is the most prestigious Medical Facility in the country with over 2200 beds.

VistA Modules
ADT/Registration, VOE Scanning, Surgery, Vitals, Lab, Intake/Output, Incident Reporting, Blood Bank, Microbiology, E Medico Legal Cases.
Interface
Lab machines,
Patient monitors System
Done over LAN using a unified interface
Call Center CRM
Supporting patients and staff with data, appointments, complaints, services info, pharmacy, and text/email updates.
Website
Supporting patients & staff with data, appointments, complaints, service info, pharmacy, and text/email updates.
Radiology & PACS
Integration with Siemens PACS & GE Radiology
Query VistA
Comprehensive query of Vista databases & TIU templates/notes for advanced search and research.

This project positions the Indian Army’s healthcare services as a benchmark for excellence, offering unparalleled operational efficiency and patient care.

About The Project

GTI developed, installed & customised the VistA Electronic Health Record (EHR) and integrated several components like call center, CRM, etc. for the Jai Prakash Narain Apex Trauma Centre (JPNATC), under the All India Institute of Medical Sciences. Under this contract the company is not only developing & upgrading but adding several modules, machine interfaces, web based front end (using EWD) & much more for the Hospital.GTI Infotel has also integrated and operated an off-site Call Center & an interactive website with VistA to cater to the Patients as well as Faculty.

This state-of-the-art system modernizes healthcare delivery by offering real-time decision support, comprehensive module integration, and offline functionality for remote locations. It bridges the gap between administrative, operational, and clinical processes, ensuring that healthcare professionals have the tools to deliver superior care under any circumstance.

What GTI is Delivering to the Client

  • Development, upgradations & maintenance of VistA.
  • Operating a Hybrid call center for JPNATC where the company has deployed Call Center agents at GTI’s Call Center.
  • 50 healthcare personnel deployed at the Hospital responsible for Registration, Admission, Discharge, Transfers, Vitals, Lab & others.
  • The offsite call center agents are responsible for handling patients & staff calls in regards to appointments, scheduling, complaints, etc.

  • The company has developed a CRM & the website that has been integrated with VistA to give the call center agents

  • GTI is also maintaining the Hospital Machine/equipment and following up with the vendor for its repairs & support.