Medical Call Center, Dwarka

About the Client

The Medical Call Center in Dwarka is part of a healthcare support initiative aimed at improving accessibility to medical services and information for citizens. It serves as a centralized platform to assist patients with healthcare-related queries, service information, and support coordination.

Healthcare-Focused CRM System
Centralized platform to manage patient interactions, service requests, and medical support queries efficiently.
Computer Telephony Integration (CTI)
Seamless integration between telephony and application systems to enhance response time and call handling.
Automatic Call Distribution (ACD)
Intelligent routing of calls to available agents ensuring timely response for patient queries.
Call Recording & Monitoring
Complete recording and tracking of calls for quality assurance, compliance, and training purposes.
Robust IT & Call Center Infrastructure
Reliable infrastructure setup ensuring uninterrupted operations in a healthcare support environment.
Performance Monitoring & Quality Control
Continuous evaluation of agent performance and service quality through reporting tools and dashboards.

This project reflects GTI’s commitment to delivering scalable, efficient solutions to elevate healthcare management standards.

About The Project

The project involved the establishment of a dedicated medical call center to streamline patient communication and provide timely assistance for healthcare services. The objective was to create an efficient, technology-driven support system capable of handling high volumes of calls while ensuring quality service delivery.

The solution focused on enhancing patient experience by enabling quick access to information, efficient grievance handling, and improved coordination between healthcare services and citizens.

What GTI is Delivering to the Client

  • Implementation of centralized service management system

  • Integration of multiple water service zones and providers

  • Deployment of toll-free helpline infrastructure

  • Automation of grievance registration and tracking

  • Support for service requests and citizen interactions

  • Centralized dashboard for monitoring service requests and operational performance