National Skill Development Corporation

About the Client

National Skill Development Corporation (NSDC) is a government-backed organization focused on promoting skill development and vocational training across India. It works with multiple stakeholders to build a skilled workforce aligned with industry needs.
The organization collaborates with training partners, industries, and government bodies to enhance employability across various sectors. It plays a crucial role in bridging the gap between skill demand and workforce capabilities.

Omnichannel Call Center Services
Managed both inbound and outbound call operations for seamless communication with users.
Informational & Transactional Support
Provided scheme-related information along with real-time updates on applications and service requests.
Grievance Management System
Enabled ticket-based grievance registration, tracking, and escalation with unique IDs.
Advanced CRM Integration
Centralized platform to manage call history, customer data, and service requests.
Computer Telephony Integration (CTI)
Seamless integration of telephony with system workflows for efficient call handling.
IVRS & Auto Dialing System
Automated call routing and outbound campaign management using IVRS and dialers.

This project reflects GTI’s commitment to delivering scalable, efficient solutions to elevate skill development.

About The Project

The project aimed to establish a centralized call center system to manage customer interactions, provide information, and handle grievances efficiently. It focused on addressing challenges such as fragmented communication channels, lack of real-time tracking, and inefficiencies in service delivery.

What GTI is Delivering to the Client

  • Implementation of end-to-end call center solution

  • Deployment of CRM and call center application

  • Integration of IVRS, CTI, and auto dialer systems

  • Setup of infrastructure and training facilities

  • Automation of grievance handling and ticketing system

  • Resource onboarding, training, and support