National Helpline For Senior Citizen
About the Client
The Ministry of Social Justice & Empowerment is entrusted with the welfare, social Justice and empowerment of disadvantaged and marginalized section of the society viz. Scheduled Caste, Backward Classes, Persons with Disabilities, Senior Citizens, and Victims of Drug Abuse etc. Basic objective of the policies, programmes, law and institution of the Indian welfare system is to bring the target groups into the mainstream of development by making them self-reliant.
This project reflects GTI’s commitment to delivering scalable, efficient solutions to elevate health among senior citizens.
About The Project
The Government of India in Ministry of Social Justice & Empowerment along with State Governments and UT Administrations decided to start National Helpline for Senior Citizens with the objective of expeditiously attending to the complaints and grievances of the elderly. The National Helpline for Senior Citizens (NHSC) operates with an apex National Implementing Agency that sets standards, with State Helplines that receive and respond to calls, and with District/Sub-district administrations that act upon the grievances. The system also integrates the NGOs working in this sphere so as to follow up on the grievances.
