Case Study: Govt. of NCT of Delhi


Directorate of Health Services (DHS) under the Health & Family Welfare Department of Govt. of NCT of Delhi has tremendous health care responsibilities. The department caters to health needs of nearly 16 million population of the ever-growing metropolis and neighbouring states. The department plays a significant role and is committed to provide health care facilities to the people of Delhi. The Department of H & FW, GNCTD is the largest public healthcare provider in Delhi. The Department owns and operates 36 allopathic hospitals with over 10,000 beds, over 260 dispensaries, 30 mobile health clinics, 262 ambulances and a Medical college. These hospitals/institutions provide a range of preventive, promotive, curative and rehabilitative healthcare services, teaching, training and research. DHS is one of GTI's largest customers where it has implemented its HIMS Solution. GTI was awarded a much sought after contact for twelve hospitals of DHS to develop the HIMS software, procure & install the hardware & network, maintain and operate the operations 24x7 across 12 hospitals. GTI's Solution caters to over 8,000,000 patients across the State of Delhi.

Directorate of Health services

GTI is responsible for complete turnkey Computerization of OPD, Casualty & Indoor Patient Services in 12 Delhi Government Hospitals.
Services include:

  • HMIS Software Installation & Maintenance
  • Hardware Installation & maintenance
  • 24x7 Manpower Supply for the required hospital services
  • Stationary such as OPD/IPD/Casualty Cards supply
  • Patient Handling at various stations
  • Report generation including BI/DW data as required by the Hospitals
Directorate of Health services
These are the 12 hospitals:
# Hospital Name No. of Beds
No. of Patients
OPD NEW REGNS. SPECIAL CLINIC REGNS CASUALTY REGNS. NO OF IPD REGNS
1 Guru Teg Bahadur Hospital 1500 1361687 162176 237737 78065
2 Babu Jagjivan Ram Hospital 100 503,340 28,612 137,465 12,250
3 Baba Saheb Ambedkar Hospital 500 1,009,198 128,171 47,809
4 Deep Chand Bandhu Hospital 100
5 Dr. Headgeware hospital 200 189,707 423,921 18,060
6 Dr. NC Joshi hospital 30 167,000 14
7 Jag Pravesh Chandra Hospital 300 629,435 75,224 11,422
8 Kanti Nagar Mother & Child 100 49,568 256
9 Lal Bhadur Shastri Hospital 100 657,121 12,774 190,438 18,723
10 Maharishi Valmiki Hospital 150 322,831 6,011 92,142 9,179
11 Sanjay Gandhi Hospital 376 697,772 10,123 112,955 27,228
12 SRHC Hospital 200 475,691 23,765 8,031
Total 3,656 6,063,350 219,696 1,421,832 231,023
    Clients