VistA EHR implementation at: JPNATC, AIIMS

AIIMS is one of the largest hospital in India overall, as well as the best in several individual fields such as Cardiology, Neurology, Gastroenterology, Gynaecology and Ophthalmology, ahead of several specialised institutions. It caters to over 3.5 million Out Patients, 150,000 admission and 116,000 Surgeries per year. AIIMS is the most prestigious Medical Facility in the country with over 2200 beds.

GTI developed, installed & customised the VistA Electronic Health Record (EHR) and integrated several components like call center, CRM, etc. for the Jai Prakash Narain Apex Trauma Centre (JPNATC), under the All India Institute of Medical Sciences. Under this contract the company is not only developing & upgrading but adding several modules, machine interfaces, web based front end (using EWD) & much more for the Hospital.

GTI Infotel has also integrated and operated an off-site Call Center & an interactive website with VistA to cater to the Patients as well as Faculty. The following major services were offered:

• Development, upgradations & maintenance of VistA.
• Operating a Hybrid call center for JPNATC where the company has deployed Call Center agents at GTI’s Call Center as well as Data Entry Operator & other staff at the Hospitals.
• 50 healthcare personnel deployed at the Hospital responsible for Registration, Admission, Discharge, Transfers, Vitals, Lab & other such data entry on VistA.
• The offsite call center agents are responsible for handling patients & staff calls in regards to appointments, scheduling, complaints, etc.
• The company has developed a CRM & the website that has been integrated with VistA to give the call center agents & the faculty real time information through CRM & Dashboard respectively.
• GTI is also maintaining the Hospital Machine/equipment and following up with the vendor for its repairs & support.